This chapter highlights the value of leaders and employees engaging directly with customers to enhance their understanding of customer needs and elevate the overall customer experience. It underscores the importance of active involvement in daily operations to gain valuable insights and uphold the company's commitment to customers.
Tiffani Bova is a former Global Customer Growth and Innovation Evangelist at Salesforce, a top influencer in Customer Experience, and a sought-after speaker and thought leader. She is the author of the Wall Street Journal bestseller Growth IQ and her brand-new book, The Experience Mindset, which released this year.
In her second appearance on the show, Tiffani joined host Robert Glazer on the Elevate Podcast to discuss The Experience Mindset and how companies can create exceptional experiences for their customers and empower their people to do their best work.
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