Tiffani Bova On Wowing Customers With An Experience Mindset
Elevate with Robert Glazer
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Importance of Hands-On Customer Experience for Leaders and Employees
This chapter highlights the value of leaders and employees engaging directly with customers to enhance their understanding of customer needs and elevate the overall customer experience. It underscores the importance of active involvement in daily operations to gain valuable insights and uphold the company's commitment to customers.
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