Tiffani Bova

Tiffani Bova, a global customer growth and innovation evangelist at Salesforce and bestselling author, joins to discuss balancing employee and customer experiences. She highlights the threat posed by worker unhappiness and the need for leaders to own the employee experience. Tiffani shares insights on how technology can enhance both experiences, advocating for a collaborative approach to foster growth. Her compelling anecdotes reveal the interconnectedness of employee satisfaction and organizational success in today’s business landscape.

Tiffani Bova, Global Growth and Innovation Evangelist at Salesforce, shares her expertise on customer growth and retention. She emphasizes measuring customer health and the dangers of high churn. Tiffani highlights the value of nurturing existing customers over chasing new ones and discusses the importance of customer experience in brand loyalty. Plus, she reveals how saying 'no' can build trust and lead to sustainable growth. With real insights and case studies, her advice is gold for startups navigating subscription models.

Tiffani Bova joins Scott Miller to explore the crucial interplay between customer and employee experiences in driving business growth. Drawing from her extensive research and expertise, Tiffani reveals how companies can no longer afford to prioritize one over the other, but rather must strike a delicate balance. Delving into real-world examples and practical insights, they discuss the importance of technology, streamlined processes, talent investment, and leadership's role in creating a culture where employees thrive. 3 Steps to Build a Culture Where Teams Thrive: Download and share our guide, 3 Steps to Build a Culture Where Teams Thrive, and help your organization align its culture and values with what’s best for its people.

Tiffani Bova, former Global Customer Growth and Innovation Evangelist at Salesforce, discusses creating exceptional customer experiences and empowering employees. Topics include balancing customer and employee satisfaction, empowering employees through flexibility, evolving dynamics of tipping culture, and prioritizing human-centric experiences in customer service.

Tiffani Bova, a former Global Customer Growth Evangelist at Salesforce and bestselling author, shares her insights on creating extraordinary customer experiences. She discusses the crucial connection between employee satisfaction and customer success, especially in the wake of the pandemic. Tiffani also highlights the balance between technology and the human touch in enhancing customer service. With tips from her latest book, *The Experience Mindset*, she emphasizes the importance of empathetic leadership and innovative solutions for a thriving business environment.