

Tiffani Bova: The Power of a Remarkable Employee Experience
Jun 7, 2023
Tiffani Bova, Salesforce's Global Customer Growth and Innovation Evangelist, discusses the power of a remarkable employee experience. Topics include the impact of Elon Musk's influence on Twitter, connecting customer and employee experience, executive immersion in customer service, balancing CX and EX, the impact of remote work, and the importance of employee experience for businesses.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
Elon Musk's Impact on Twitter
01:44 • 3min
Connecting Customer and Employee Experience
05:02 • 7min
The Importance of Executive Immersion in Customer Service
11:38 • 22min
Balancing Customer Experience and Employee Experience in a Company's Life Cycle
33:58 • 3min
The Impact of Remote Work on Employee Experience: Trust, Challenges, and the Call for a Hybrid Approach
36:39 • 2min
The Importance of Employee Experience for Businesses
39:01 • 21min