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Tiffani Bova: The Power of a Remarkable Employee Experience

Guy Kawasaki's Remarkable People

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The Importance of Executive Immersion in Customer Service

The chapter discusses the importance of executives getting firsthand experience in customer service and frontline operations to better understand the issues and challenges faced by employees. Examples from the TV show 'Undercover Boss' are mentioned, emphasizing the value of spending time with employees to gain insights into their day-to-day experiences.

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