Elevate with Robert Glazer Elevate Classics: Former Salesforce Evangelist Tiffani Bova
Aug 20, 2024
Tiffani Bova, a former Global Customer Growth Evangelist at Salesforce and bestselling author, shares her insights on creating extraordinary customer experiences. She discusses the crucial connection between employee satisfaction and customer success, especially in the wake of the pandemic. Tiffani also highlights the balance between technology and the human touch in enhancing customer service. With tips from her latest book, *The Experience Mindset*, she emphasizes the importance of empathetic leadership and innovative solutions for a thriving business environment.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Intro
00:00 • 2min
Navigating Change: Insights from the Pandemic
02:18 • 7min
Balancing Customer Satisfaction and Employee Wellbeing
08:50 • 6min
Navigating Remote Work Challenges
14:44 • 7min
Navigating the Complexities of Tipping in Modern Service
21:54 • 5min
Tipping Points: Perceptions and Practices
26:25 • 11min
Balancing Technology and Human Touch in Customer Experience
37:53 • 3min
Balancing AI and Human Touch in Customer Service
41:06 • 6min