This chapter delves into the complexities of tipping culture, examining its impact on customer experiences and employee compensation. It discusses the challenges faced by businesses in transitioning away from tipping and highlights the importance of fair pay for employees. The conversation also touches on the role of technology in improving customer satisfaction and employee efficiency within enterprises.
Tiffani Bova is a former Global Customer Growth and Innovation Evangelist at Salesforce, a top influencer in Customer Experience, and a sought-after speaker and thought leader. She is the author of the Wall Street Journal bestseller Growth IQ and her brand-new book, The Experience Mindset, which released this year.
In her second appearance on the show, Tiffani joined host Robert Glazer on the Elevate Podcast to discuss The Experience Mindset and how companies can create exceptional experiences for their customers and empower their people to do their best work.
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