Exploring how AI can personalize customer messages while maintaining a human touch, enhancing sales efficiency. Emphasizing the importance of quality, personalized online interactions while integrating AI ethically to build trust.
Tiffani Bova is a former Global Customer Growth and Innovation Evangelist at Salesforce, a top influencer in Customer Experience, and a sought-after speaker and thought leader. She is the author of the Wall Street Journal bestseller Growth IQ and her brand-new book, The Experience Mindset, which released this year.
In her second appearance on the show, Tiffani joined host Robert Glazer on the Elevate Podcast to discuss The Experience Mindset and how companies can create exceptional experiences for their customers and empower their people to do their best work.
Learn more about your ad choices. Visit megaphone.fm/adchoices