Why BUFFER Thinks About Traffic vs. Audience vs. Community ["Exceptions" Ep.6]

In Episode 6 of my docuseries with brand partner Drift, I continue to explore why the world's best B2B companies are betting big on brand. Today, we go inside social media software company Buffer. They're an exception for many reasons, but chief among them is how they increase emotional resonance between their team and their audience. In this episode, I define the differences between traffic, audience, and resonance, and we hear how Buffer executes against each.

Special thanks to Brian Peters and Kevan Lee for joining.

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