#172: Content Strategy | Building a Brand Strategy and Content Goldmine with Chelsea Castle, Head of Content and Brand at Close
Sep 2, 2024
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Chelsea Castle, Head of Content and Brand at Close, brings her B2B SaaS expertise to the discussion. She highlights how integrating internal knowledge can create a content goldmine. Repurposing various media forms is essential for maximizing value. Chelsea emphasizes the importance of authentic content that aligns with SEO strategies. She also shares innovative ways to measure engagement and the balance between brand-driven and keyword-focused content, advocating for long-term audience engagement over quick wins.
Leveraging internal knowledge through collaborative workshops can create a cohesive content strategy that aligns with brand identity and objectives.
Repurposing different media formats, such as podcasts and webinars, maximizes content value and enhances audience engagement across platforms.
Integrating qualitative feedback alongside traditional metrics allows marketers to gain deeper insights into content effectiveness and audience resonance.
Deep dives
Maximizing Lead Conversion with Calendly
In B2B marketing, speed to lead can significantly affect conversion rates, and integrating tools like Calendly on company websites facilitates this process. Calendly allows users to book meetings directly from website forms, removing lengthy follow-up phases, which ensures that leads are engaged while they are most interested. This immediate booking capability can connect prospects to the right sales representatives at the right time, thus enhancing the sales handoff experience. Companies like Smith.ai and Katalon have already reported substantial increases in website bookings and conversion rates through strategic use of Calendly.
Chelsea's Viral LinkedIn Post
Chelsea shares the story behind her viral LinkedIn post featuring a humorous Taylor Swift quote alongside a WordPress screenshot, illustrating the unpredictability of creating viral content. Despite initially doubting its potential, she decided to post it on a whim, leading to significant engagement and hundreds of likes and comments. The experience highlights that virality cannot be orchestrated; it often happens unexpectedly and can stem from simple, relatable content. The varying reactions also showcase the challenge of audience interpretation, with some missing the humorous intent behind the post.
Content Creation Process and Tools
Chelsea describes her content creation process as somewhat informal, involving extensive note-taking and idea gathering through various platforms before writing. After realizing the overwhelming number of ideas she had compiled, she organized them with the help of ChatGPT to categorize and prioritize her concepts. This approach allows her to streamline content generation while leveraging a vast pool of creative ideas. By merging personal notes with AI assistance, she effectively enhances her writing workflow.
Leveraging Content for Brand Strategy
A successful content strategy should align closely with the overall brand narrative and business objectives. By conducting internal workshops, the company can refine its understanding of its brand identity and how it relates to the target audience. The workshop activities encourage participants to envision the brand in relatable terms, considering elements like personality traits and visual identity. This approach helps to create a cohesive content strategy that resonates more authentically with the audience while building a solid brand reputation.
Measuring Content Impact Beyond Metrics
Traditionally, companies primarily measure content success through quantitative metrics, such as views and clicks. However, qualitative feedback from audience interactions can offer deeper insights into content effectiveness. Evaluating how content resonates with the audience and generates discussions or ideas can provide a more comprehensive understanding of its impact. By emphasizing quality interactions over sheer numbers, marketers can cultivate stronger relationships and enhance brand loyalty.
Dave sits down with Chelsea Castle, Head of Content and Brand at Close. Chelsea talks about her experience in B2B SaaS and shares how to build impactful content that resonates with your audience.
Chelsea and Dave cover:
How leveraging internal and cross-functional knowledge can create a content goldmine
Why it is important to repurpose podcast episodes, webinars, and other media into multiple forms of content to maximize their value
Strategies for integrating SEO with authentic, valuable content that resonates with your audience, beyond just ranking for keywords
Timestamps
(00:00) - - Intro to Chelsea
(06:35) - - LinkedIn for B2B
(13:39) - - Chelsea’s Experience at Chili Piper
(17:44) - - Improving Content for Podcasts
(21:00) - - How to Maximize Search Impact
(21:49) - - Driving Website Traffic Through Brand Content Strategy
(28:01) - - Merging Brand and Keyword-Driven Content
(32:37) - - Aligning Brand and Content Strategy with Your Goals
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