The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom 2022 customer support trends: How support leaders are adapting
Feb 10, 2022
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11
Introduction
00:00 • 2min
Are Customer Expectations Growing?
02:07 • 2min
Why Do Companies Turn to the Support Department for Budget Cuts?
04:20 • 3min
Customer Support Leaders, How Can They Adapt to These Pressures?
07:10 • 2min
Intercoms Customer Team Work in an Agile Environment
09:11 • 2min
Intercom's First Virtual Launch Event, New Ad Intercom
11:05 • 2min
How to Enhance Support Teams Capabilities With Integrations
12:44 • 2min
The Importance of Onboarding and Utilization in Change Management
14:57 • 1min
The Fourth Trend Is Social Support
16:22 • 2min
Intercom - How to Insure Your Team Has Room to Grow
18:47 • 2min
Customer Empathy Is More Important Than Ever
20:43 • 4min