2022 customer support trends: How support leaders are adapting
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Customer Empathy Is More Important Than Ever
70% of customers support teams say empathizing with customers is a top priority. 21 % don't feel they have the tools they need to enable appropriate empathy. The demand for greater ympathy in custor interactions has been here for at least six years. It's going to take strategy, systems, processes and design if we're gong to be able to sustain it.
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