2022 customer support trends: How support leaders are adapting
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Intercom - How to Insure Your Team Has Room to Grow
Intercom has seen the best retention levels of any c s team i've ever worked on. We try and have the humans deal with like human issues, right? And the automation of self ser deals with the kind of quick things get very boring very quickly for our team. So we don't hold on to these stale, stressful targets just because they're industry standard. Don't be afraid to just tear it up and do something different. You don't have to do what everybody else does.
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