2022 customer support trends: How support leaders are adapting
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Why Do Companies Turn to the Support Department for Budget Cuts?
59% of companies say their incoming support volume has increased over the past 12 months. 52 % had to decrease their head count due to covet teen. Forty eight per cent of those businesses say the decrease negatively affected the customer experience support teams. The second trend is that agility is no longer optional.
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