AI Snips
Chapters
Transcript
Episode notes
Clinton's Two-Step Apology
- Rachelle Hampton recalls Bill Clinton's apology as a pivotal moment.
- It showcased the two-step apology, where the first attempt fails, followed by a PR-revised version.
Apologies Don't Equal Action
- Public apologies, even sincere ones, don't guarantee action or reparation.
- The Salem witch trials highlight this, where apologies took centuries to lead to exonerations.
The Birth of the Apology Economy
- Post-World War II, apologies shifted, coinciding with political polling and global media.
- This, coupled with political apologies and PR, birthed a transactional apology economy.