Leslie Venetz, founder of GoToMarketAgency, and Will Padilla, founder of Sell That Sass, share their expertise on mastering objection handling in sales. They discuss the psychology behind objections and why they matter. The duo emphasizes the significance of transparency and curiosity in building trust during cold calls. They provide actionable strategies for common objections and navigating budget conversations effectively. With a focus on fostering meaningful dialogue, listeners will gain confidence to tackle tough questions from prospects.
Understanding objections as opportunities for deeper engagement can transform the sales conversation and uncover client needs effectively.
Employing the Three Cs—Curiosity, Clarity, and Connection—can enhance objection handling and foster meaningful dialogue with prospects.
Deep dives
Understanding Objections
Objections are often a natural part of the sales process, and it's vital to understand why they occur. When sellers hear objections, it reflects a disconnect in the conversation or unmet expectations. Rather than regarding objections as setbacks, they should be seen as starting points for further engagement. Approaching objections with curiosity allows for a deeper understanding of the potential client's needs and leads to more meaningful dialogue.
The Three Cs of Handling Objections
A useful framework for managing objections revolves around the Three Cs: Curiosity, Clarity, and Connection. Curiosity emphasizes the importance of asking questions to understand the objection better rather than rushing to overcome it. The focus should shift to having productive conversations where the seller seeks to understand the prospect's situation. By fostering a connection and engaging in a dialogue, sales professionals can address objections more effectively and maintain interest in the conversation.
Responding to Common Objections
When faced with common objections such as 'just send me an email' or 'that's not me, that's someone else,' it’s crucial to lead with curiosity. For example, when a prospect requests an email, responding with agreement and then asking clarifying questions helps maintain the dialogue. Additionally, utilizing curiosity-driven questions can prompt prospects to reveal more about their needs, even when they express reluctance. This approach not only keeps the conversation flowing but also helps uncover deeper insights that can be used to tailor the sales pitch.
The Importance of Value and Trust
Building trust is essential in the sales process, and this trust often hinges on delivering relevant value right from the outset. Sales professionals should aim to earn their prospects' attention by presenting themselves transparently and honestly about their offerings. By showing a genuine understanding of the prospect’s needs, sellers can differentiate themselves from competitors who may oversell or lack transparency. Ultimately, establishing trust through value-driven conversations leads to better outcomes during the sales process and can help navigate objections more smoothly.
But it’s something you’ll run into on almost every cold call.
We showed you how to handle objections like “call me later”, “not interested”, and many more.
Listen and get more confidence in your objection-handling skills… so you’ll spend less time “winging it” and more time confidently answering your prospect’s toughest questions.
You'll Learn:
Top objections you can expect on most calls
6 things to keep in mind when handling objections
Why people object (and why you should pay attention)