EP 195 - Alison Prator (Float) The evolution of Customer Experience at Hyper-growth Startups

Today on the show we have Alison Prator, Director of Customer Success at Float.

In this episode, Alison shared her experience transitioning from leading a sales team to leading a whole department across sales, account management, and support. She walked us through the natural evolution these teams make as they grow into areas of specialization.

We then discussed how feedback loops between customer success and product teams are challenging to close, and ultimately solving the problem is a cultural challenge.

As usual, I'm excited to you think of this episode, and if you have any feedback, I would love to hear from you.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.