EP 195 - Alison Prator (Float) The evolution of Customer Experience at Hyper-growth Startups
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The Transition From Hot Jar to Float
In the early days, you don't really have that many demanding customers are this. But then as the company starts to mature as a product, you start to get more of those nuanced use cases where people want that bespoke cat and they're held. And I think in my mind, it relates a little bit to the crossing the chasm with Jeffrey Moore, but I think obviously it's still very early days that you're talking about. So you've essentially sort of seen this transition twice now, both that hot jar and now it floats when your team starts to grow. You joined float about a year and a half ago now.
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