EP 195 - Alison Prator (Float) The evolution of Customer Experience at Hyper-growth Startups
CHURN FM
00:00
Building Float for Customer Success
There was a big push at the end of last year to get everyone moved over to using float personally. We were using it for things like holiday tracking and PTO that sort of thing. And then in using it, we realized that we weren't fully ready to be using float in its fullest capacity. It also just kind of was a great moment to realize that there's a lot of stuff that we want to be able to do for ourselves and build the product for ourselves so that we can fully use it in the future.
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