UX Research Rundown S2 E01 - John Cutler, Senior Director of Product Enablement at Toast
6 snips
Mar 21, 2023 AI Snips
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John Cutler's Career Journey
- John Cutler's career journey started with a failed video game venture in his 20s.
- He transitioned through various product and research roles, including a UX researcher position at Apifolio.
Lookback at Apifolio
- At Apifolio, John Cutler used Lookback as a customer to gather insights on user interactions with their mobile web product.
- He found it incredibly helpful for understanding how people in the field used their product.
Balancing Research Rigor and Scalability
- Many researchers find it challenging to balance protecting their craft with scaling research's impact across the organization.
- They should focus on facilitating better decision-making company-wide.