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S2 E01 - John Cutler, Senior Director of Product Enablement at Toast

UX Research Rundown

CHAPTER

What's the Difference Between Standardization and Flexibility?

A lot of organizations are still coming around to the idea that there's not just one motion and one way to run every single thing they do in their effort. So this is not just about specialization, it's about standardization and consistency versus flexibility. And then I think that the final pattern that I'm seeing out there when I'm chatting with people is the vast overlap in these resolving the overlaps"

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