NN/g UX Podcast 8. Thinking Beyond Interactions: Omnichannel Experiences and CX (feat. Kim Salazar, Sr. UX Specialist at NN/g)
4 snips
Mar 5, 2021 Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 3min
Understanding Customer Journeys Through Diary Studies
03:00 • 3min
What's the Funniest Project You Did?
05:44 • 2min
The Difference Between U X and CX
07:41 • 3min
The Customer Experience as a Whole
10:18 • 2min
How Do We Think About C X?
12:01 • 6min
Are You Responsible for Creating a More Human Centric Organization?
17:36 • 3min
Is There a Business Value Behind CX Transformation?
21:04 • 4min
I Love the Troll Under the Bridge
24:45 • 3min
The G U X Podcast - Part 2
27:29 • 2min