8. Thinking Beyond Interactions: Omnichannel Experiences and CX (feat. Kim Salazar, Sr. UX Specialist at NN/g)
NN/g UX Podcast
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Is There a Business Value Behind CX Transformation?
Q. Do you have any advice for some of these junior employees who want to start a c x transformation in some way in their organizations? A. The first step is always to begin the process of building understanding among stake holders and in leadership rolls, and building by an with managers and sea level executives. And also, just know it's a long game. This is not something that can happen overnights who have patience.
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