8. Thinking Beyond Interactions: Omnichannel Experiences and CX (feat. Kim Salazar, Sr. UX Specialist at NN/g)
NN/g UX Podcast
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Introduction
i got a chance to interview kim salizar, senior ux specialist at n n g. Her area of expertise is omnichannel customer experiences. We discussed the relationship between customer experience and user experience. How truly valuing c x means creating a fundamental shift in how we view our work.
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