Interview: Adam Ferrier author of The Advertising Effect on why you should stop listening to your customer

In this session, Adam Ferrier, founder of the Australian agency Thinkerbell and author of The Advertising Effect, shares his insights into consumer psychology. He argues that blindly listening to customers can lead to uninspired advertising. Ferrier emphasizes how embracing imperfection can increase a brand's likability and explains the power of unexpected strategies in creating memorable campaigns. He also discusses the impact of brand status and nostalgia on marketing, illustrated with examples from iconic brands like IKEA and Apple.