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The Iced Coffee Hour
FBI Hostage Negotiator: The Secret To Getting ANYTHING You Want! | Chris Voss
Dec 2, 2024
Chris Voss, a former FBI hostage negotiator and bestselling author, shares his remarkable insights on negotiation. He emphasizes the difference between negotiation and manipulation, highlighting the importance of empathy and emotional intelligence. Voss narrates his journey to mastering negotiations, from crisis hotline experiences to successful hostage negotiations. He offers practical techniques like reading body language and using silence effectively. The conversation uncovers how negotiation is a daily skill that can transform relationships and outcomes.
01:55:44
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Quick takeaways
- Negotiation is a daily activity that should be viewed as collaborative rather than competitive to encourage cooperation.
- Emotional intelligence plays a crucial role in negotiations by addressing fear of loss over potential gains to foster better outcomes.
Deep dives
The Nature of Negotiation
Negotiation is presented as a pervasive part of daily life, with individuals engaging in negotiations multiple times a day without realizing it. The importance of viewing negotiations as collaborative instead of competitive is highlighted, suggesting that an adversarial mindset can repel rather than attract cooperation. A memorable example discussed involves the dynamics of ordering a drink at a café, illustrating how negotiations occur in everyday interactions and the significance of implementation. The underlying message is that understanding the emotional drivers in negotiations can foster better outcomes for all parties involved.
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