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Timestamps :

00:01:19 - Why is negotiation important?

00:07:06 - Difference between Negotiation vs manipulation

00:09:13 - Spotting honesty in negotiations

00:10:17 - Learning his negotiation skills

00:14:03 - Sponsor - Netsuite

00:15:14 - Crisis hotline experience

00:18:46 - Working crisis hotline and mental health

00:20:25 - Where crisis hotlines fail

00:22:30 - Empathy vs compassion vs sympathy

00:28:07 - Lessons on human nature

00:28:56 - Do hostage takers ever get away?

00:31:18 - Hostage situations in movies

00:33:32 - Negotiation success story

00:33:41 - Sponsor -

00:41:42 - Dealing with unattainable contingencies

00:47:07 - Using silence in negotiations

00:52:42 - Verbal fluency importance

00:54:41 - Reading people in negotiations

00:55:44 - Are women better at reading people?

01:03:18 - Criticism of Chris Voss

01:04:25 - Sponsor -

01:05:27 - Controlling your ego

01:07:20 - Cultivating curiosity

01:09:54 - Intuition when negotiating

01:15:19 - Importance of appearance

01:24:32 - Negotiating in relationships

01:30:38 - Compromise in relationships

01:36:20 - Negotiate a higher salary

01:45:54 - Negotiating in parenting

01:47:01 - Hostage negotiator salaries

01:47:32 - Improving negotiating skills

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