11min chapter

The Iced Coffee Hour cover image

FBI Hostage Negotiator: The Secret To Getting ANYTHING You Want! | Chris Voss

The Iced Coffee Hour

CHAPTER

The Art of Empathy in Negotiation

This chapter highlights the detrimental effects of giving unsolicited advice and emphasizes the importance of empathy in communication, especially during high-stakes negotiations. Through personal anecdotes and psychological insights, the speaker explores how understanding the other party's perspective can enhance credibility and foster genuine connections. The discussion includes strategies for effective dialogue, body language interpretation, and the complexities of negotiation in sensitive situations like kidnapping.

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