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Never Split the Difference (book): https://amzn.to/3J5scNC
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Timestamps :
00:01:19 - Why is negotiation important?
00:07:06 - Difference between Negotiation vs manipulation
00:09:13 - Spotting honesty in negotiations
00:10:17 - Learning his negotiation skills
00:14:03 - Sponsor - Netsuite
00:15:14 - Crisis hotline experience
00:18:46 - Working crisis hotline and mental health
00:20:25 - Where crisis hotlines fail
00:22:30 - Empathy vs compassion vs sympathy
00:28:07 - Lessons on human nature
00:28:56 - Do hostage takers ever get away?
00:31:18 - Hostage situations in movies
00:33:32 - Negotiation success story
00:33:41 - Sponsor -
00:41:42 - Dealing with unattainable contingencies
00:47:07 - Using silence in negotiations
00:52:42 - Verbal fluency importance
00:54:41 - Reading people in negotiations
00:55:44 - Are women better at reading people?
01:03:18 - Criticism of Chris Voss
01:04:25 - Sponsor -
01:05:27 - Controlling your ego
01:07:20 - Cultivating curiosity
01:09:54 - Intuition when negotiating
01:15:19 - Importance of appearance
01:24:32 - Negotiating in relationships
01:30:38 - Compromise in relationships
01:36:20 - Negotiate a higher salary
01:45:54 - Negotiating in parenting
01:47:01 - Hostage negotiator salaries
01:47:32 - Improving negotiating skills
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