291 - A Crash Course in Marketing to Older Women (And What It Means for Brand Loyalty) with Sara Mitzner, VP of Brand Marketing at AS Beauty Group
Nov 12, 2024
36:53
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Sara Mitzner, VP of Brand Marketing at AS Beauty Group and a seasoned expert in marketing to older women, discusses the untapped opportunities within this demographic. She highlights their brand loyalty and higher disposable income, urging marketers to shift their focus toward Gen X women. The conversation touches on overcoming e-commerce fears, effective engagement strategies on platforms like Facebook and Instagram, and the significance of authenticity in marketing. Mitzner underscores the power of personal recommendations and the need for innovative retail methods to enhance brand connection.
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Quick takeaways
Older women possess significant purchasing power and brand loyalty, making them a crucial demographic for marketers to engage effectively.
Successful marketing to older women involves authentic representation in ads and educating them about online shopping to build trust and engagement.
Deep dives
The Importance of Marketing to Older Women
Marketing to older women is often overlooked, despite their significant purchasing power and brand loyalty. These women typically have higher disposable incomes and are less inclined to switch brands frequently compared to younger consumers. Understanding their characteristics can lead to more effective strategies that resonate with this demographic. As a result, marketers can tap into an underutilized market and enhance their business's overall growth potential.
Campaign Strategies for Targeting Older Women
When marketing to older women, brands should focus on authenticity and relatability, featuring models and influencers that reflect the demographic. Unlike strategies for younger audiences, marketing to older consumers does not necessitate a heavy emphasis on trends or rapid changes. Older women prefer to see themselves represented in advertisements, leading to higher engagement and trust. Emphasizing genuine portrayals, rather than unrealistic beauty standards, can foster a stronger emotional connection with the target audience.
Successful Campaign Examples
Successful campaigns for older women emphasize aspirational yet relatable imagery, as shown by Laura Geller Beauty, which exclusively features models over 40. One notable campaign included a supermodel challenging stereotypes of aging by celebrating beauty at every age, effectively flipping the script on societal expectations. Humor is also leveraged in campaigns to help convey messages about age and confidence in a light-hearted, relatable manner. These strategies not only build brand loyalty but also resonate significantly with the target demographic’s values and experiences.
Education and Customer Engagement Strategies
Educating older consumers about online shopping, especially in the beauty industry, requires targeted strategies such as video tutorials, user-generated content, and influencer partnerships. This segmentation allows brands to present information more clearly and showcase how products suit various skin tones and ages effectively. Utilizing trustworthy celebrity endorsements and authentic, relatable marketing materials enhances credibility and encourages engagement. Overall, these educational approaches help bridge the gap between traditional shopping preferences and the evolving digital market landscape.
If you’re not marketing to Gen X women, you’re leaving money on the table. Here’s why:
💰They usually have a higher income than their younger counterparts
🛍️They usually have more disposable income
👏They’re brand loyal
In this episode, I talk with Sara Mitzner, VP of Brand Marketing at AS Beauty, about how marketing to older women is an untapped field—and why they’re the group you want to include in your marketing efforts.
There’s a couple of roadblocks: How can we convince them that ecom is safe and secure? If we move things like makeup from department stores to online, how will they get their traditional touch points? Sara shares her thoughts and strategies.
This isn’t a topic we’ve ever covered before—give it a listen if you’re a marketer for any age.
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