The Official SaaStr Podcast: SaaS | Founders | Investors SaaStr 489: The Cutting Edge Techniques for Building Customer-Centric Support Teams with Abby Hammer, Chief Customer Officer at ChurnZero
Oct 26, 2021
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11
Introduction
00:00 • 2min
The Cutting Edge of Customer Success at Turn Zero
01:36 • 2min
Customer Centric - What Do You Need to Do to Stand Out From the Crowd?
03:56 • 2min
How to Get Real Value From Your Customers
05:37 • 2min
Customer Success - The Owner of the Renewal?
07:13 • 2min
The Difference Between Support and Success
09:43 • 2min
Retaining Customers - Are They Crushing It?
11:48 • 2min
Owning the Expansion Is a Great Idea
13:20 • 2min
Is There a Purpose to Expanding the Customer Success Organization?
15:10 • 3min
The Top 3 Things You Can Do to Get More Reactive
18:17 • 3min
A Hammer at Zero Dot Net
21:40 • 2min