The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 489: The Cutting Edge Techniques for Building Customer-Centric Support Teams with Abby Hammer, Chief Customer Officer at ChurnZero

The Official SaaStr Podcast: SaaS | Founders | Investors

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The Top 3 Things You Can Do to Get More Reactive

Piska, i think that one of the key takeaways of this session has been about reactivity versus proactivity. So watter, let's just get tackedto water, to the top three things that a team that's reactive currently, but maybe have that positive net retention. Bey: You need to look at support and success, re define the relationship. And then last but certainly not least, if you haven't stepped back and really thought about itt from the customer's perspective, i mean, all good things start from there.

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