SaaStr 489: The Cutting Edge Techniques for Building Customer-Centric Support Teams with Abby Hammer, Chief Customer Officer at ChurnZero
The Official SaaStr Podcast: SaaS | Founders | Investors
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The Difference Between Support and Success
The main difference between support and success is reactivity versus proactivity. Success, on the other hand, is trying to take their chin up and look at the next thing that's coming. And i think where you get those moments of delight and of a customer genuinely feeling like they're building partnership with you,. it's when you get good of that proactive anticipation.
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