SaaStr 489: The Cutting Edge Techniques for Building Customer-Centric Support Teams with Abby Hammer, Chief Customer Officer at ChurnZero
The Official SaaStr Podcast: SaaS | Founders | Investors
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Retaining Customers - Are They Crushing It?
I think what you're talking about, for many could be somewhat of an ideal state. Though many uc success teams are reactive, and yet reactive at a net retention over a hundred%. So when they're, when they are retaining customers and able to see growth in their orb but still reactive, are they crushing it? Are. You know, these are the questions we have to ask ourselves.
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