SaaStr 489: The Cutting Edge Techniques for Building Customer-Centric Support Teams with Abby Hammer, Chief Customer Officer at ChurnZero
The Official SaaStr Podcast: SaaS | Founders | Investors
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Customer Success - The Owner of the Renewal?
50% of teams have customers success owning the renewal, up from last year's 50%. But larger organizations might be entrenched in some more aditional a ways to approach customer management. "I don't know that there's a hard and fast rule" on who should lead renewals for prospector companies.
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