428: Teqtivity: From Failed Hardware Pivot to 7-Figure SaaS Success - with Hiren Hasmukh
Jan 30, 2025
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Hiren Hasmukh, the founder and CEO of Teqtivity, shares his inspiring journey of transforming from a struggling hardware business to a thriving IT asset management SaaS company. He dives into the critical importance of transparency and customer trust during this pivotal pivot. Hiren discusses strategies for customizing solutions to meet diverse client needs while balancing general features. He also explores effective scaling strategies, digital marketing tactics, and the lessons learned from event marketing challenges, all while maintaining a commitment to philanthropy.
Hiran Hasmukh's transition from a hardware company to a software-focused IT asset management solution showcases the importance of pivoting in response to market challenges.
Teqtivity's commitment to transparency and security after a data breach highlights the critical role of customer trust and proactive communication in maintaining business relationships.
Deep dives
Transitioning from Hardware to Software
Hiran Hasmuk initially launched a hardware company called TechCube, creating smart lockers for engineering departments. However, after investing $400,000 and facing challenges due to the pandemic's impact on hardware sales, he made the critical decision to pivot focus toward the software aspect he had developed. This transition took six months with a small team and resulted in the creation of Techtivity, an IT asset management solution. The challenge of competing against well-funded competitors motivated them to emphasize their unique software capabilities and build trust with potential clients.
Building Trust After a Data Breach
Techtivity faced a significant data breach affecting their client, putting the company's reputation at risk. Hiran focused on transparency and maintaining open communication with affected customers, which proved critical in retaining trust. They implemented stronger security measures, including on-premises solutions for their clients, and showcased their commitment to security through regular audits and validations. This proactive approach allowed them to not only keep the breached client but also continued growth in their customer base.
Bootstrapping and Growth Strategies
Techtivity remains proudly bootstrapped, allowing Hiran the flexibility to make strategic decisions without external pressures from investors. Despite considering fundraising options, he values the organic growth and customer-centric approach that comes from being bootstrapped. Their marketing strategies include leveraging lower-cost long-tail keywords in Google Ads to capture leads without overspending. Additionally, they focus on nurturing relationships with early adopters and fostering referrals to build their reputation in a competitive market.
Lessons Learned from Event Marketing
Initial attempts to use event marketing to promote Techtivity yielded disappointing results, leading Hiran to reevaluate the effectiveness of such strategies. Many leads from these events lacked the authority to make decisions, leading to wasted resources with minimal return on investment. Hiran recognized the importance of differentiating their messaging to stand out in a crowded space dominated by bigger players. This experience shaped their future marketing efforts, emphasizing the importance of targeting the right audience and critically assessing event participation.
Hiren Hasmukh is the founder and CEO of Teqtivity, an IT asset management solution that helps companies manage their laptops, tablets, phones, and other technology assets.
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