AI Snips
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Knowledge-Powered Customer Engagement
- Good customer service is crucial for businesses in the digital transformation age.
- Providing correct answers across all touchpoints requires strong knowledge management.
Integrating Existing Knowledge Systems
- Businesses should not discard existing knowledge repositories during digital transformations.
- Instead, use connectors to aggregate information from various sources like SharePoint and Salesforce.
Improving Findability with AI
- Search is powerful but relies on keyword guessing, which is problematic for unfamiliar users.
- eGain uses AI-powered guided experiences and generative AI like GPT for better findability.