2min chapter

Knowledge Cast by Enterprise Knowledge cover image

Ashu Roy - CEO of eGain Corporation

Knowledge Cast by Enterprise Knowledge

CHAPTER

Instant Answers: A Conversationalized Snippet of Knowledge

There is a small layer of curated knowledge in every organization but there's a big bucket of documented knowledge sitting underneath it waiting to be tapped. Technology engineers are always trying to figure out how to do this. So what we have done with instant answers is tap into that documented knowledge repository and bring out that conversationalized snippets. We're all talking about chat GPT but instant answers.

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