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5min chapter
Ashu Roy - CEO of eGain Corporation
Knowledge Cast by Enterprise Knowledge
How E-Gain Helps Customers Turn Information Into Consumable Information
When I first found and saw E-Gain, I think at KM World, it's probably where we first ran into each other, I thought you were really contact center. But really what I've learned is you serve a wider audience than that. Yes, you solve the contact center problem a bit more. So who are the people in different organizations that we should be learning about E- Gain? We're seeing improvements of over 30% in FLS contact resolution in bringing down the training time by 50% upfront. A lot of guidance and advice is starting to become more and more important. You start to see things like customer self service, employee experience or employee self service which is
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