Ashu Roy - CEO of eGain Corporation
Knowledge Cast by Enterprise Knowledge
00:00
How E-Gain Helps Customers Turn Information Into Consumable Information
When I first found and saw E-Gain, I think at KM World, it's probably where we first ran into each other, I thought you were really contact center. But really what I've learned is you serve a wider audience than that. Yes, you solve the contact center problem a bit more. So who are the people in different organizations that we should be learning about E- Gain? We're seeing improvements of over 30% in FLS contact resolution in bringing down the training time by 50% upfront. A lot of guidance and advice is starting to become more and more important. You start to see things like customer self service, employee experience or employee self service which is
Transcript
Play full episode
