4min chapter

Knowledge Cast by Enterprise Knowledge cover image

Ashu Roy - CEO of eGain Corporation

Knowledge Cast by Enterprise Knowledge

CHAPTER

The Future of Knowledge Management

Keen: Technology really has changed knowledge management. We used to talk about after action reports, things like that. Now we talk about AI and machine learning, etc. So what is the next big thing in your mind? I'd love to hear your thoughts on this. Keen: It's an exciting bit at the stage of transformation of the business opportunity where the tools are going from artisanal tools to industrialization tools.

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