3min chapter

Knowledge Cast by Enterprise Knowledge cover image

Ashu Roy - CEO of eGain Corporation

Knowledge Cast by Enterprise Knowledge

CHAPTER

The Future of Findability

The company is taking the problem of getting information from multiple systems to a new level. It has applied some really exciting AI technology, starting with a guided experience capability. And we have a very powerful case-based reasoning engine which captures the expertise of organizations as to how to solve situational problems. So those are the two things that we bring nowadays into findability and it's been really exciting.

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