The Customer Experience Podcast

254. Embracing a Psychology-Based Sales Approach w/ Jeff Shore

Jun 6, 2023

52:13

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Episode notes

Introduction

2min

The Power of Customer Experience

3min

The Role of Expectation Management in Customer Relationships

3min

The Importance of Sharing a Video

4min

The Psychology of Customer Experience

2min

The Importance of Customer Experience

3min

The Role of Consistency in Customer Service

4min

The Relationship Between Process and Culture

5min

The Importance of Human Vulnerability in Email Marketing

3min

10.

The Importance of Confidence in the Phone

2min

11.

The Pros and Cons of Video Messaging

4min

12.

The Benefits of VR for Personal Growth

3min

13.

The Introverts Edge

3min

14.

Your Survival Instinct Is Killing You

3min

15.

The Importance of Relationships in Business

2min

16.

How to Be Exceptional in the Experience That You Deliver

3min

17.

How to Restore Human Connection Across the Digital Divide

3min

You can’t multiply your way out of complexity — first, you have to simplify. In today’s increasingly oversaturated market of substandard marketing and customer service, it’s getting more and more difficult to come out on top. Where most people try to win with complexity, our guest today focuses on the foundation: customer experience.

Jeff Shore is a sales expert, author, speaker and executive coach and the Founder and President of Shore Consulting. With a focus on psychology-based selling, Jeff is restoring the foundations of what makes modern marketing and selling successful.

Listen as we discuss: