The Customer Experience Podcast 254. Embracing a Psychology-Based Sales Approach w/ Jeff Shore
Jun 6, 2023
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Introduction
00:00 • 2min
The Power of Customer Experience
02:28 • 3min
The Role of Expectation Management in Customer Relationships
05:05 • 3min
The Importance of Sharing a Video
07:59 • 4min
The Psychology of Customer Experience
11:46 • 2min
The Importance of Customer Experience
13:44 • 3min
The Role of Consistency in Customer Service
17:10 • 4min
The Relationship Between Process and Culture
21:17 • 5min
The Importance of Human Vulnerability in Email Marketing
26:16 • 3min
The Importance of Confidence in the Phone
28:56 • 2min
The Pros and Cons of Video Messaging
31:12 • 4min
The Benefits of VR for Personal Growth
35:13 • 3min
The Introverts Edge
37:48 • 3min
Your Survival Instinct Is Killing You
41:00 • 3min
The Importance of Relationships in Business
43:51 • 2min
How to Be Exceptional in the Experience That You Deliver
46:15 • 3min
How to Restore Human Connection Across the Digital Divide
49:02 • 3min