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254. Embracing a Psychology-Based Sales Approach w/ Jeff Shore

The Customer Experience Podcast

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How to Be Exceptional in the Experience That You Deliver

Jeff Yang: I feel like so many of us are carrying around what would be tremendous valued gifts that people would never give themselves. They wouldn't recognize that they deserve it, and might not even be once you presented to them. So I really appreciate that call out. Is there any company or brand that you'd like to give a nod or a shout out to with regard to the experience they deliver for you as a customer? It's a really interesting example here. We're all capable of really being exceptional in the experience that we deliver. See how you feel about yourself as a human being.

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