The Customer Experience Podcast cover image

254. Embracing a Psychology-Based Sales Approach w/ Jeff Shore

The Customer Experience Podcast

CHAPTER

The Importance of Confidence in the Phone

People are afraid of calling people. There is a, an organization in Dallas that does an assessment for salespeople. They put a whole list of potential threats as you test into this and one of them is telephobia. Do you have a fear of making phone call? That's the thing. Apparently, it's a thing. But I would look at it. Why not record a quick video to say, thank you. I'm going to do a little research on this and I'll call you by five o'clock today. Have a good day"

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