Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9
Introduction
00:00 • 2min
Customer Base Audit - The First Step to Customer Centricity
02:00 • 2min
Is There a Clear Definition of Customer Centric?
03:49 • 2min
The History of Customer Analysis
05:35 • 6min
The Power of a Customer Base Audit
11:10 • 4min
Are You Reading, Understanding and Interpreting Analyses?
15:37 • 3min
The Data Cube
18:16 • 5min
The Power of a Customer Cohort
23:42 • 2min
Starting With a Customer Base Audit
25:47 • 3min