AI in Financial Services Podcast

AI for Driving Results, and Empathy, in Collections - with Christopher Reese of Cresta

Jul 3, 2023

23:00

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Episode notes

Introduction

2min

The Complexity of Debt Negotiations

2min

The Rise of AI in the Collections Space

2min

The Compliance Challenges in the Fin Service Industry

3min

The Future of Customer Service in FinServe

5min

How to Build Systems That Attach Certain Actions to Client Outcomes

5min

How to Drive Business Results With AI Insights

4min

Today’s guest is Cresta Director of Customer Value, Christopher Reese. Cresta is a tech company specializing in building custom AI-enhanced call center solutions. Christopher joins us on the program today to discuss the unique challenges facing the collections space – from compliance and high turnover to the painstaking work of negotiations. Later, they explore use cases demonstrating how new technologies are helping human agents elicit more empathy. This episode is sponsored by Cresta. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.