AI in Financial Services Podcast cover image

AI for Driving Results, and Empathy, in Collections - with Christopher Reese of Cresta

AI in Financial Services Podcast

CHAPTER

The Future of Customer Service in FinServe

Cressa: I want to get into just another comparison to FinServe or rather a contrast is in terms of the call center and elsewhere in FinServe. You're competing against customer service culture, you're competing against maybe the DMV in terms of customer expectation. And so if we can move the needle on that all while collecting more money and in a more efficient way, this is gold, right? It's gold for everything.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner