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AI for Driving Results, and Empathy, in Collections - with Christopher Reese of Cresta
AI in Financial Services Podcast
The Future of Customer Service in FinServe
Cressa: I want to get into just another comparison to FinServe or rather a contrast is in terms of the call center and elsewhere in FinServe. You're competing against customer service culture, you're competing against maybe the DMV in terms of customer expectation. And so if we can move the needle on that all while collecting more money and in a more efficient way, this is gold, right? It's gold for everything.
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