AI for Driving Results, and Empathy, in Collections - with Christopher Reese of Cresta
AI in Financial Services Podcast
The Complexity of Debt Negotiations
"I've been in debt in my life. Very glad to be at a place like a merge where that's no longer the case," Crust says. Empathy is probably one of the most critical emotions that can be expressed, he adds. "We're asking these people to essentially be unicorns."
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