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AI for Driving Results, and Empathy, in Collections - with Christopher Reese of Cresta

AI in Financial Services Podcast

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Introduction

Cresta is a tech company that specializes in building custom AI-enhanced call center solutions. Christopher Reese talks about the unique challenges facing the collection space from compliance and high turnover to the painstaking work of negotiations. He also discusses how new technologies are helping human agents elicit more empathy in the process.

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