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AI for Driving Results, and Empathy, in Collections - with Christopher Reese of Cresta
AI in Financial Services Podcast
The Rise of AI in the Collections Space
There were always difficulties in the collection space of course, just the nature of the space. What actually happened is there's a little bit of AI that's coming into play now that helping companies solve these problems. We have customers that are expanding the size of their collections team two or three X this year. It's also a huge opportunity for us to figure out how we can leverage new technology in this space"
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