AI for Driving Results, and Empathy, in Collections - with Christopher Reese of Cresta
AI in Financial Services Podcast
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The Rise of AI in the Collections Space
There were always difficulties in the collection space of course, just the nature of the space. What actually happened is there's a little bit of AI that's coming into play now that helping companies solve these problems. We have customers that are expanding the size of their collections team two or three X this year. It's also a huge opportunity for us to figure out how we can leverage new technology in this space"
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