The Official SaaStr Podcast: SaaS | Founders | Investors SaaStr 277: SaaStr CEO Jason Lemkin and Shopify Plus GM Loren Padleford on Revenue, Ecosystems and The Right Time to Go Upmarket
Oct 25, 2019
SaaStr CEO Jason Lemkin and Shopify Plus GM Loren Padelford discuss the challenges and benefits of going upmarket, the shift from CIO to CMO in budget allocation, the power of selecting Shopify as a platform, the importance of prioritizing customer success over revenue, strategies for growing revenue in the Shopify ecosystem, and the significance of building a great product for Shopify's growth.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 3min
Shopify Plus: Going Upmarket and Targeting the Mid-Market and Enterprise Customers
03:10 • 16min
The Shift from CIO to CMO: Prioritizing Customer Experience
19:21 • 6min
The Power of Selecting Shopify as a Platform and Its Impact on Organizations
25:01 • 2min
Optimizing for Customer Success over Revenue
27:00 • 12min
Growing Revenue and Solving Customer Problems in the Shopify Ecosystem
38:50 • 2min
Importance of Building a Great Product and Shopify's Growth
40:27 • 4min